If you own more than one property, please use one form for each.
What's a surface water drainage charge?
Surface water drainage is charged as part of your wastewater services. Most households need to pay this charge, including for buildings with a shared roof such as flats or apartments. In most cases, the rain that falls on your roof, driveway and other parts of your property will drain away into one of our public sewers. There are some properties where all the surface water flows away through a soakaway or into a stream. If so, that water won't be heading into the public sewer and you can apply for a reduction in your charges.
How do I know if I'm connected to a public sewer?
You can find out if you’re connected to the public sewer by checking where your gutters lead. If there’s evidence of a sewer close by – for instance, a heavy-duty manhole cover – then it’s likely that surface water from your property drains directly into the sewer. We’ll include a surface water drainage charge in your wastewater fixed charges.
How do I know if I’m being charged for surface water drainage?
Your bill will state whether or not we’ve included a surface water drainage charge. Just check the right-hand column on page two. This will also show what the reduction could be if you’re not connected to the public sewerage system.
How do I claim a surface water drainage rebate?
If none of the surface water from your property flows into a public sewer, please complete our online form.
- Your account number (printed at the top of your bill)
- Supporting information for your claim
If we approve your claim, we’ll calculate the rebate from the date you moved into the property or altered the property so that the surface water no longer drains to the public sewer, to a maximum of 6 years. We consider and grant rebates on a case-by-case basis.
It's important that the person completing the form has the authority to change any details.
When you're filling out the form, please make sure anything you enter is the same as it is on your bill. If your name or address is incorrect on your bill, please update your details now.
All fields marked with required must be completed before submitting this form.This is a one-page form